ServiceNow Analyst – ITSM, ITOM, CMDB, HAM – Senior

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee and continuously enhance the ServiceNow platform.

• Configure, manage, and improve the ITSM, ITOM, CMDB, and HAM modules.

• Support and refine processes such as Incident Management, Problem Management, Change Management, and Request Management.

• Ensure the quality, governance, and integrity of CMDB data.

• Collect and analyze requirements from various business areas.

• Convert functional needs into effective solutions within the ServiceNow platform.

• Engage in automation and digital transformation initiatives.

• Create functional and technical documentation.

• Identify opportunities for process improvement and optimization.

• Provide assistance to global users and stakeholders.

⛳️ Requirements

• Practical experience in administering and configuring the ServiceNow platform.

• Strong expertise in the following modules: ITSM (IT Service Management), ITOM (IT Operations Management), CMDB (Configuration Management Database), and HAM (Hardware Asset Management).

• Experience working in corporate environments with well-defined IT processes.

• Background in supporting and advancing enterprise platforms.

• Understanding of IT governance best practices and service management principles.

• Competence in gathering requirements and collaborating with business areas.

🏝️ Benefits

• Remote work