Tech Lead – ServiceNow

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Create and allocate tasks to the team in accordance with ServiceNow best practices.

• Design and develop solutions utilizing modules such as ITSM, ITOM, HRSD, CSM, among others.

• Strategize and design sprints based on user stories employing SCRUM methodology.

• Oversee and assist the team during implementations on the ServiceNow platform.

• Create and automate business processes and services on the ServiceNow platform.

• Develop APIs following RESTful principles for integration with other services.

• Engage in projects using agile methodologies, including Scrum and Kanban.

• Assist in resolving technical issues and enhancing the solutions provided.

• Collaborate with cross-functional teams (functional, business, and architecture).

⛳️ Requirements

• Demonstrated experience as a Senior Developer or Technical Consultant on ServiceNow.

• Practical experience and certifications in the ServiceNow platform.

• Familiarity with modules such as ITSM, ITOM, CSM, HRSD, and others.

• Experience utilizing agile methodologies.

• Proficient in interpreting business requirements and converting them into technical solutions.

• Excellent communication and interpersonal skills across various organizational levels.

• Proven leadership abilities.

• Advanced English proficiency (preferred for international projects).

• ServiceNow certifications (CSA, CAD and/or CIS).

🏝️ Benefits

• Flexible benefits: meal voucher / grocery voucher.

• Health insurance (SulAmérica) – no co-payment and fully covered by the employer.

• Dental plan (SulAmérica) – fully covered by the employer.

• Home office allowance.

• Life insurance.

• Childcare allowance.

• Performance bonus (PPR).

• Wellness and wellbeing: Wellhub (Gympass).

• Digital immediate care (24/7 telemedicine with appointments available in up to 20 minutes).

• Teleconsultations with various medical specialties.

• Chronic Care Management (personalized, multidisciplinary care).

• Pregnancy Program: continuous support throughout pregnancy by qualified professionals.

• Nutrition Program: assistance for healthier eating and consultations with nutritionists.

• Social support: access to social workers and legal and financial guidance.

• Emotional health: check-ups, psychotherapy, and an urgent/emergency support center.

• Benefits Club: Education and Career — partnerships with educational institutions and language schools.

• Shark Academy: dedicated to enhancing our Aoopers' skills through ongoing training and fully funded certifications.

• #sharkteam: knowledge sharing with a market-leading team.

• Aoop Lovers: a gamification program where you can enjoy fun interactions and redeem earned points for exciting prizes.