Technical Consultant, ServiceNow CMDB

This is a fully remote position, open to applicants in India.

📋 Description

• Lead the design, implementation, and continuous optimization of **CMDB architecture**, ensuring data accuracy, governance, and scalability.

• Take ownership of and manage **ServiceNow Discovery**, including its configuration, troubleshooting, and ongoing improvements.

• Design and execute **integrations utilizing REST, SOAP, MID Server, and Integration Hub**, guaranteeing seamless data transfer across systems.

• Define and uphold **CMDB data models, CIs, relationships, and reconciliation rules** in accordance with best practices.

• Collaborate with stakeholders to collect requirements and convert them into **technical solutions centered on CMDB and integrations**.

• Conduct **CMDB health checks, audits, and data normalization** to maintain high data quality and compliance.

• Create and sustain **custom scripts (Business Rules, Script Includes, APIs)** to facilitate CMDB and integration use cases.

• Diagnose and resolve issues concerning **Discovery, integrations, and CMDB data inconsistencies**.

• Engage in client discussions, delivering **technical expertise specifically regarding CMDB strategy and integration architecture**.

• Assist with ITSM and other modules (Service Portal, HAM, etc.) as secondary responsibilities when necessary.

• Operate in Agile environments, actively participating in sprint planning, backlog grooming, and delivery cycles.

⛳️ Requirements

• Over 4 years of practical experience in **ServiceNow development and implementation**.

• Strong expertise in:

• - **CMDB (mandatory)**

• - **Discovery (mandatory)**

• - **Integrations (REST, SOAP, MID Server, APIs) (mandatory)**

• - Solid understanding of **CMDB data modeling, CI relationships, and governance frameworks**.

• - Experience with **Integration Hub, external system integrations, and API-based architecture**.

• - Familiarity with ITSM and other modules (secondary focus).

• - Proficient scripting skills (JavaScript, Glide APIs).

• - Outstanding communication skills with the ability to engage with both technical and business stakeholders.

• - ServiceNow certifications (CSA, CAD, CIS – Discovery/CMDB preferred).

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and training.

• Flexible work arrangements and a supportive work environment.

• Comprehensive health and wellness benefits.