Technical Consultant – ServiceNow

This is a fully remote position, open to applicants in India.

📋 Description

• Possess robust technical abilities to comprehend client needs and effectively convert them into user stories and tasks for the development team.

• Tailor and configure fundamental ServiceNow applications, including ITSM, Service Portal, and ITOM modules (Discovery, CMDB).

• Facilitate workshops and demonstrations for stakeholders and end users.

• Work collaboratively with internal teams and clients to guarantee high-quality outcomes.

• Take the lead in designing, enhancing, and delivering scalable ServiceNow solutions.

• Actively engage in client meetings or discussions to gather their requirements and translate them into clear development activities.

• Conduct integration tasks and build custom Service Portals, while also supporting or creating REST, SOAP, and MID Server integrations.

• Undertake ongoing maintenance for Discovery and CMDB.

• Create, review, and optimize scripts, including Business Rules, Script Includes, UI Policies, Client Scripts, etc.

• Collaborate with cross-functional teams, offering guidance and mentoring to junior developers when necessary.

• Comfortable operating in Agile settings, participating actively in sprints and backlog grooming.

⛳️ Requirements

• Over 4 years of experience in ServiceNow, encompassing hands-on development and implementation.

• Strong proficiency in ITSM, Service Portal, Integrations, ITOM (Discovery, CMDB), and HAM.

• Exceptional communication capabilities, with the ability to clearly convey technical concepts to both technical and non-technical audiences.

• Customize ServiceNow applications utilizing scripting, workflows, business rules, and UI policies to fulfill client requirements.

• Preferably possess ServiceNow Certified System Administrator, Certified Application Developer, or Certified Implementation Specialist certifications.

• Experience with additional ServiceNow modules such as HRSD or GRC.

🏝️ Benefits

• Comprehensive health insurance coverage for employees, with options to extend coverage to dependents.

• Paid time off and company holidays, along with additional leave benefits as per policy.

• Flexible work arrangements, promoting work-life balance.

• Learning and development opportunities to facilitate continuous growth and upskilling.

• Employee wellness initiatives and programs focusing on physical and mental well-being.

• Retirement and statutory benefits in accordance with India regulations.

• An inclusive, people-first culture with a strong emphasis on collaboration and ownership.