Technical Consultant – D365, Power Platform

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Utilize design thinking principles to assist business decision-makers in defining the primary objectives for projects, encouraging them to explore opportunities beyond merely enhancing existing processes.

• Serve as the technical subject matter expert for the Dynamics 365 digital contact centre platform and customer experience (CX) solutions, including conducting product demonstrations and presentations for potential clients.

• Keep abreast of the latest industry trends and technologies while maintaining a comprehensive understanding of the Dynamics 365 digital contact centre platform and CX solutions.

• Facilitate workshops with clients to gather their business needs, document those requirements, and design suitable solutions.

• Develop Solution, Functional, and Technical Specifications documentation for the project.

• Possess a solid understanding of all aspects of the Power Platform and stay informed about Power Platform and related technologies, especially Azure stack technologies that support the solution.

• Mentor junior team members by sharing knowledge and experience to foster their growth and effectiveness.

• Expected to demonstrate flexibility with time and the ability to thrive in a process-oriented environment.

• Excellent communicator with the capability to work effectively within cross-functional teams.

⛳️ Requirements

• Bachelor’s degree in computer science, engineering, or a related discipline.

• A minimum of 3 years of experience with Dynamics 365, particularly with the digital contact centre platform and CX solutions.

• Exceptional presentation and communication abilities, capable of conveying technical information to both technical and non-technical audiences.

• Strong analytical and problem-solving skills, with a creative mindset to develop innovative solutions for complex technical issues.

• Ability to work autonomously as well as collaboratively within a team, demonstrating a strong work ethic and a commitment to exceeding customer expectations.

• Prior experience in a consulting environment.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and growth.

• Flexible working hours and a supportive work environment.

• Access to cutting-edge technologies and tools.

• Health and wellness benefits.