Technical Consultant – CSOps

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Serve as a liaison among Customer Success, Data, Revenue Operations, Support, and Operations teams to enhance operational efficiency and provide strategic insights.

• Create and manage dashboards, reports, and analyses in HubSpot to inform Customer Success initiatives.

• Write and oversee advanced SQL queries to extract and analyze customer data within the Amazon QuickSuite environment.

• Design and sustain automations in HubSpot, along with CRM dashboards and reports.

• Aid in the collection, processing, and visualization of operational and revenue data.

• Utilize management tools like Jira and Confluence to document and monitor processes, workflows, and requests.

• Engage in agile ceremonies and collaborate on the continuous enhancement of Customer Success operations.

⛳️ Requirements

• Prior experience in Customer Success, Revenue Operations, Data Analysis, or related fields.

• Excellent logical reasoning, organizational, and analytical capabilities.

• Proficient communication skills with the ability to convert data into strategic business decisions.

• Experience utilizing Jira for demand management and Confluence for collaborative documentation.

• Proficient in SQL Server, including complex query writing and optimization.

• Familiar with HubSpot, including the creation and maintenance of reports, dashboards, automations, and HubSpot-related processes.

• Understanding of key Customer Success metrics such as NRR, Churn, MRR, CSAT, NPS, and Health Score.

• Practical experience with Jira and Confluence in daily operations.

• Curious, hands-on, and solution-focused individual.

• Strong collaboration skills with both technical and non-technical teams.

• Organized, proactive, and self-sufficient in delivering consistent outcomes.

• Ability to prioritize and concentrate on ongoing improvement.

• Process-oriented mindset with a commitment to operational stability and continuity.

🏝️ Benefits

• Fully remote work.

• A culture built on trust and results, offering challenging work and opportunities for learning.

• Autonomy and ownership within a collaborative and empathetic setting.

• A feedback-oriented culture with regular one-on-ones with supportive, non-micromanaging leadership.

• Comprehensive benefits, including meal/food allowances, childcare support, home office stipends, health coverage, educational and cultural benefits, Gympass, a birthday day-off, discounts on therapy, and English courses, among other partnerships.