Technical Consultant

This is a fully remote position, open to applicants in India.

📋 Description

• Implementation Support: Set up and deploy BA Insight connectors and associated components in customer or demonstration environments.

• Assist in establishing integrations between BA Insight and platforms such as SharePoint, FileNet, iManage, or Documentum.

• Provide support for indexing, metadata enrichment, and data orchestration processes tailored for enterprise AI applications.

• Technical Troubleshooting: Explore, replicate, and resolve technical issues raised by customer-facing consultants or the Support team.

• Analyze logs, oversee indexing and orchestration pipelines, and pinpoint root causes of connector or configuration problems.

• Collaborate with internal engineers to tackle intricate technical challenges and document the resolutions.

• Testing & Validation: Conduct and record functional, performance, and regression testing of connector and orchestration configurations.

• Validate installations, upgrades, and patches before customer delivery.

• Ensure configuration consistency across various environments (Development, Testing, User Acceptance Testing, Production).

• Documentation & Process Compliance: Keep precise and clear records of work undertaken, including environment specifics, configuration parameters, and troubleshooting notes.

• Adhere to internal implementation methodologies, quality checklists, and escalation protocols.

• Provide suggestions for enhancing documentation, internal tools, and reusable scripts or templates.

• Team Collaboration: Partner closely with Senior Consultants, Support Engineers, and Project Managers to guarantee technical preparedness for project milestones.

• Operate primarily asynchronously, working during flexible hours that align with global project timelines.

⛳️ Requirements

• 2–4 years of experience in technical support, software configuration, system integration, or quality assurance—ideally in a SaaS or enterprise software setting.

• Previous experience with enterprise search, content management systems, or AI data processing pipelines is advantageous.

• Experience in a team-oriented delivery model or shared service environment is preferred.

• Core Engineering Fundamentals.

• Solid understanding of programming principles (data structures, logic, debugging).

• Basic proficiency in at least one programming language: Python, JavaScript, or similar.

• Knowledge of REST APIs, JSON, XML.

• Basic comprehension of how enterprise systems interact and share data.

• Familiarity with platforms such as SharePoint, OneDrive, or similar tools.

• Basic understanding of indexing, metadata, and search relevance (high level).

• High-level insight into LLMs, grounding, hallucination, and familiarity with tools like Microsoft Copilot.

• Ability to systematically debug issues, possess strong logical reasoning, and show a willingness to investigate challenges.

• Technically curious and eager to progress into a senior consulting position over time.

• Self-motivated with a keen attention to detail and the capability to work independently with minimal oversight.

• Excellent written English and documentation skills (verbal fluency is beneficial but not essential).

🏝️ Benefits

• Upland Software is an Equal Employment Opportunity Employer.

• Flexibility to manage your working hours to support your work-life balance.