New Patient Consultant

This is a fully remote position, open to applicants in Colorado.

📋 Description

• The New Patient Consultant plays a crucial role in guiding new patients as they embark on their CCRM Fertility journey, helping them comprehend their options and ensuring a smooth transition into care.

• This position acts as a bridge between patients and healthcare providers, offering insights into the physicians and the CCRM patient experience while also registering patients in the electronic medical record system.

• Manage incoming calls with the primary aim of assisting patients in scheduling their new patient appointments.

• Provide potential patients with information about CCRM’s physicians, services, and achievements.

• Collect essential details from patients, such as referral sources, appointment reasons, demographic information for the patient and their spouse or partner, as well as insurance details for both parties.

• Utilize the EMR system to ensure that all patient information is entered promptly and remains current.

• Dispatch consent forms through DocuSign to the patient and their spouse or partner.

• Reach out to potential patients who have expressed interest by submitting their contact information via the CCRM website.

• Collaborate with physicians, clinical and front office staff, and other departments as necessary to resolve patient inquiries, concerns, and other situations.

• Maintain and monitor internal forms and spreadsheets as directed by the supervisor.

• Participate in all staff and in-service meetings.

• Perform additional duties as assigned.

⛳️ Requirements

• A High School Diploma or GED is required.

• A minimum of 1 year experience in a high-volume inbound call center is preferred.

• At least 1 year of experience in the healthcare field is preferred.

🏝️ Benefits

• Generous Paid Time Off (PTO) and paid holidays.

• Medical, Dental, and Vision Insurance.

• Health benefits become effective on the first day of the month following your start date.

• 401(k) Plan with Company Match (effective the first of the month after two months of service).

• Basic & Supplemental Life Insurance.

• Employee Assistance Program (EAP).

• Short-Term Disability.

• Flexible spending options including Dependent Care and Commuter benefits.

• Health Savings Account.

• CCRM Paid Family Medical Leave (eligibility after 1 year).

• Supplemental Options (Critical Illness, Hospital Indemnity, Accident).

• Opportunities for Professional Development, Job Training, and Cross Training.

• Bonus Potential.

• Potential for Overtime Pay (Time and a half).

• Holiday Differential Pay (Time and a half).

• Weekend Shift Differential Pay ($4.00 per hour).