Technical Consultant

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Collaborate with internal teams and end users to identify technical requirements (e.g., authentication, SIS integration).

• Evaluate and recommend technical solutions that align with customer needs and limitations.

• Offer continual technical advice and support for both internal and external partners, including best practices and process enhancements.

• Test and pilot middleware solutions to optimize data transfer between customer data sources and Canvas.

• Manage the delivery of solutions from the planning phase through to execution.

• Thoroughly document processes and keep records updated for all projects.

• Convey complex technical concepts clearly and effectively, both in written and verbal communications.

• Create custom tools to improve team workflows and productivity.

• Reduce Instructure’s risk exposure by carefully managing technical integrations and configurations.

⛳️ Requirements

• Bachelor’s degree in a relevant field.

• At least 2 years of experience in SaaS implementations or technical support roles.

• Strong understanding of identity provider authentication systems (e.g., CAS, SAML, LDAP, OAuth).

• Experience with APIs.

• Exceptional written and verbal communication skills.

• Strong interpersonal skills with a focus on customer service.

• Ability and eagerness to quickly learn and apply new technologies.

• Some familiarity with a programming language is highly preferred.

• Capacity to work collaboratively across departments and with stakeholders at various levels.

• Strong analytical and problem-solving abilities; adept at managing changing priorities and timelines.

• Experience in the higher education or K-12 sectors is preferred.

🏝️ Benefits

• Competitive compensation, with all full-time employees participating in our ownership program—ensuring everyone has a stake in our success.

• Flexible work culture, with remote, hybrid, and in-office collaboration spaces varying by role, team, and location.

• Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to take a step back and recharge based on departmental needs.

• Comprehensive wellness programs and mental health support.

• Learning and development resources, including professional development tools and tuition reimbursement, to foster your growth.

• The technology and tools necessary for you to perform your best work.

• Motivosity employee recognition program.

• A culture founded on inclusivity, support, and meaningful connections.