Technical Architect – Collaboration

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Develop, implement, and support collaboration services and solutions for consulting clients.

• Foster customer-centric relationships to identify business challenges and outline specifications and requirements.

• Collaborate with Practice Leads to create and maintain documentation and procedures.

• Execute large-scale projects alongside Project Managers and Practice Leads, ensuring timely and budget-compliant delivery.

• Provide leadership and communicate project success criteria to the Project Management Team.

• Oversee Engineers and guarantee that tasks are accomplished accurately and punctually.

• Act as the Lead Engineer on projects that integrate multiple technologies.

• Offer daily updates on project timelines, hours, resources, and any concerns.

• Facilitate collaboration among various business units to enhance the customer experience.

• Take part in team and customer meetings while assuming a leadership role.

• Contribute to product selection, research, configuration standards, and best practices.

• Educate sales teams regarding products and services.

• Maintain up-to-date certifications and stay informed about new products and solutions.

• Create and manage customer proof-of-concept and trial implementations.

• Pursue ongoing professional development in project experience, leadership, certifications, and technical skills.

• Achieve annual billable-hour objectives.

⛳️ Requirements

• Over 5 years of experience in a technical-related field.

• Bachelor's Degree or equivalent practical experience.

• CCNP certification or equivalent level of expertise.

• Proven experience in designing and implementing Collaboration solutions using Cisco, Zoom, and Microsoft Teams Voice.

• Proven experience in designing and implementing Video solutions using Cisco, Zoom, and Microsoft Teams Voice.

• Advanced experience in Contact Center solutions with Cisco, Zoom, and Dynamics 365.

• Outcome-oriented mindset.

• Strong skills in prioritization.

• Team-oriented attitude.

• Professional demeanor and respectful attitude.

• Maintain current vendor/industry-specific certifications.

• Ability to meet annual billable hour goals as defined by HBS.

🏝️ Benefits

• Competitive Compensation Package (may include bonus, incentive, commission, fair wage, retirement plans, and benefits with HSA-compatible plans).

• Opportunities for growth.

• Community involvement.

• Personal development initiatives.

• Employee and family celebrations.

• Green initiatives.

• Personal time off.

• Work-life balance.

• Recognition and awards.