Technical Analyst, Salesforce

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Grasp clients' requirements as articulated by the Client Success Manager and client stakeholders.

• Evaluate technical, functional, and process-related needs.

• Analyze business process requirements and offer suggestions for enhancement.

• Oversee client ticket queues and address issues swiftly.

• Provide clear status updates on ticket progress.

• Configure Salesforce-based tools and technologies according to specifications.

• Perform testing and monitor issues along with their resolutions.

• Facilitate client training sessions to promote the adoption of solutions delivered by CTG.

• Develop documentation for business processes and contribute to the Craftsman knowledge repository.

• Communicate effectively and professionally in both verbal and written formats.

⛳️ Requirements

• Possession of Salesforce Certified Administrator certification.

• Minimum of 3 years of experience in Salesforce Administration, technology, services, and/or business analysis.

• Background in the nonprofit or community development sector.

• Proficient in creating and troubleshooting Salesforce Flow.

• Familiarity with 3-5 common third-party Salesforce applications for nonprofits, such as FormAssembly, Click & Pledge, and Nintex DocGen.

• Proven ability to lead both internal and client-facing meetings with ease.

• Dedication to the continuous enhancement of technology skills, nonprofit practices, and knowledge of the nonprofit sector.

• Strong client-facing capabilities.

• Willingness to travel occasionally.

🏝️ Benefits

• Medical, dental, and vision coverage supported by the company.

• Short- and long-term disability provided by the company.

• 401k and Roth IRA retirement plans with company matching (available 90 days post-hire).

• Employee ownership eligibility after 6 months or 1,000 hours of employment.

• Four weeks of accrued paid time off (PTO) annually.

• Ten paid company holidays along with two paid floating holidays (chosen by the individual) each year.

• Commitment from CTG towards professional development and career advancement.

• Work culture focused on achieving a balance between work and personal life.