Technical Advisor

This is a fully remote position, open to applicants in Canada.

📋 Description

• Serve as the initial point of contact for customers.

• Deliver top-tier support for both current and discontinued products, addressing issues related to installation, troubleshooting, configuration, interoperability, and compatibility.

• Offer remote assistance through LogMeIn Rescue to log in, troubleshoot, and resolve customer issues on their behalf.

• Evaluate customer requirements through probing questions and suggest suitable StarTech.com products.

• Propose innovative solutions designed to fulfill unique customer needs.

• Recognize sales prospects and escalate them to the relevant internal teams.

• Provide internal assistance to Customer Advisors and various departments within the organization, offering both pre-sales and technical product support.

• Collect and document each interaction with customers in the Customer Relationship Management platform.

• Consistently follow up and strive to resolve any pending customer issues.

⛳️ Requirements

• Post-secondary education, ideally in a technology-related field.

• Relevant experience in IT helpdesk, computer repair, or as a computer technician, along with a strong enthusiasm for technology.

• Proven track record of delivering exceptional customer service/support.

• Familiarity with the IT industry, including knowledge of connectivity, hardware, and peripherals.

• Intermediate understanding of computer and peripheral hardware.

• Outstanding verbal and written communication skills.

• Capacity to effectively communicate with and assist customers who possess varying levels of technical expertise.

• Detail-oriented with strong analytical and problem-solving skills.

• Excellent time management abilities and the capability to prioritize tasks in a fast-paced environment.

🏝️ Benefits

• Comprehensive health benefits.

• Tuition reimbursement program.

• Retirement savings plans.

• Wellness Program.

• Additional perks and rewards.