Technical Advisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver remote technical assistance to customers, technicians, and field sales teams for equipment utilized in practitioners' offices.

• Evaluate, diagnose, troubleshoot, and resolve technical problems from a distance.

• Offer remote repair services, including the escalation of complex or challenging issues.

• Supervise the Early Warning System, conduct trend analysis, reach out to customers, address issues remotely, and arrange for field technicians.

• Adhere to troubleshooting protocols and suggest solutions to enhance customer satisfaction.

• Serve as an EST Mentor, providing support, guidance, and training to new employees and junior technicians.

• Generate timely and comprehensive service reports.

• Participate in necessary career development and manufacturer technical training sessions.

• Update team members and HUB dispatchers on assignment progress.

• Finalize and close work orders each day, documenting calls, tasks completed, and parts requested or needed, and submit for billing.

• Engage in special projects and undertake additional responsibilities as required.

• Act as a liaison between Henry Schein, customers, contractors, and EPM.

⛳️ Requirements

• Typically requires 7 or more years of relevant experience.

• Generally holds a Bachelor's Degree or global equivalent in a related field (preferred qualification).

• Proficient troubleshooting abilities.

• Strong mechanical expertise.

• Experience in service and installation.

• Knowledge level equivalent to a Senior Technician.

• Capability to mentor fellow technicians.

• Competence in leading technician roles.

• Advanced computer proficiency.

• Must possess cross-certifications in digital x-ray/software, digital CAD/CAM, or related areas.

• Strong oral communication and presentation skills.

• Ability to handle confidential information.

• Capacity to work independently as well as collaboratively in a team setting.

• Skilled in managing intricate issues, conflicts, multiple projects, and performing effectively under pressure.

• Good analytical, problem-solving, time-management, prioritization, and organizational skills.

🏝️ Benefits

• Opportunity to work remotely from home.

• Travel required is typically less than 10%.

• Access to Henry Schein Dental Career Development training.

• Specific manufacturer technical training provided.

• Reasonable accommodations available during the application process.

• Equal employment opportunity guaranteed.