Technical Adoption Manager – Federal

This is a fully remote position, open to applicants in District of Columbia, +2 more states.

📋 Description

• Act as a trusted advisor for assigned enterprise clients, ensuring a cohesive customer experience.

• Assist clients throughout the onboarding process, adoption phase, and realization of business value during their journey.

• Clearly define customer business objectives and desired outcomes, creating collaborative Success Plans.

• Identify customer aspirations, gaps, and develop structured engagement strategies.

• Perform technology assessments, roadmap evaluations, deployment advice, best practices reviews, and operational guidance post-deployment.

• Identify use cases and recommend Adoption Guidance and Workshops to enhance adoption and usage.

• Showcase customer achievements and progress during Quarterly Business Reviews.

• Convey VMware solutions across various customer levels, including C-suite executives.

• Align VMware solutions with customers’ business and technical needs.

• Deliver technology roadmaps, assessments, solution recommendations, best practices reviews, and operational optimizations.

• Provide industry insights and benchmarking to minimize costs and operational risks.

• Collaborate with VMware consultants, engineers, product management, support, Customer Success, Global Support, Education, Professional Services, Development, and Sales teams.

• Monitor customer plans, make necessary adjustments, and ensure completion.

• Share customer experiences and best practices with the global TAM community.

⛳️ Requirements

• A Top Secret security clearance with polygraph is mandatory.

• A minimum of 12 years of relevant experience is required.

• Demonstrated experience in customer-facing roles, such as TAM, Solution Engineer, technology consultant, IT vendor, professional services organization, or IT team.

• Familiarity with enterprise-level virtualization is essential.

• Extensive expertise in VMware multi-cloud products, including Infrastructure SDDC (vSphere, VCF, VVF), Cloud Environment (Cloud services, VMC/AWS, vCloud Director), Network Virtualization (NSX), or Automation/Monitoring (VCF Operations Manager, VCF Automation).

• Capability to align VMware solutions with specific customer business and technical requirements.

• Strong organizational and planning skills are necessary.

• Excellent presentation and communication abilities, with a focus on building relationships with C-suite executives.

• A Bachelor’s degree is preferred; however, relevant experience may be considered in lieu of a degree.

🏝️ Benefits

• Comprehensive Medical Coverage.

• Retirement plans.

• Parental Leave Plans for all family types.

• Generous Time Off Programs.

• Employee Stock Purchase Plan (ESPP).

• Financial support for ongoing development, including conference attendance, training, and coursework.

• Dental plans.

• Vision plans.

• Participation in 401(K) with company matching.

• Employee Assistance Program (EAP).

• Company-paid holidays.

• Paid sick leave.

• Vacation time.

• Paid Family Leave and other types of leave.

• Competitive equity grants for new hires.

• Annual equity awards.