Technical Account Manager, Partnerships

📋 Description

• Take charge of the technical operational rhythm for a range of reseller and partnership accounts.

• Collaborate with Account Executives to define, scope, and monitor partner-driven customer initiatives and upcoming opportunities.

• Facilitate coordination among partner teams, FI customers, and internal Atomic teams to ensure clarity in ownership, next steps, risks, and timelines.

• Advise partners on implementation strategies, support workflows, user experience, operational readiness, and industry best practices.

• Create reusable enablement materials for both partners and FI, including welcome packets, onboarding templates, one-pagers, and support guides.

• Identify recurring partner challenges, support trends, and gaps in products or processes; convert these into lasting improvements.

• Conduct partner status meetings and internal planning discussions with appropriate participants and a clear trail of decisions and actions.

• Proactively escalate technical, support, scope, and timeline risks with supporting evidence, customer impact assessments, and suggested solutions.

• Define ownership boundaries: determine responsibilities between partners, Atomic Support, Implementation, Product, Engineering, or GTM.

⛳️ Requirements

• Background in technical account management, implementation management, solutions consulting, professional services, partner success, customer success engineering, or a comparable customer-facing technical role.

• Strong ability to manage projects and stakeholders across various accounts or workstreams.

• Proficient in discussing APIs, webhooks, authentication, integration workflows, support transitions, and technical troubleshooting with both technical and non-technical audiences.

• Exceptional written communication skills for partner updates, customer-facing explanations, and internal escalation documentation.

• Strong operational awareness: maintain clarity regarding ownership, timelines, risks, decisions, and systems of record.

• Inquisitive about the businesses of partners and customers, going beyond just handling tickets or tasks.

• Capable of identifying recurring patterns and transforming them into scalable processes or documentation.

🏝️ Benefits

• Medical, dental, vision, and 401(k) benefits.

• Equity through stock options.

• Remote-first work environment.

• Unlimited paid time off, 10 company-paid holidays, and office closure between Christmas and New Year.

• Opportunities for continuing education.

• Paid parental leave.