Technical Account Manager

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Manage post-sale technical relationships to assist customers in developing solutions for cloud discovery, EDR correlation, and integrating vulnerability data.

• Conduct technical reviews and document the platform's business impact, feature requests, and adoption obstacles to ensure development aligns with customer value.

• Provide training to customers on product usage, Advanced Query Wizard logic, and the creation of automated workflows, such as ticketing for high-risk assets.

• Assess implementation risk factors, monitor changes in customer leadership, and execute remediation strategies to address deployment challenges.

⛳️ Requirements

• Between two to six years of experience in customer-facing roles or technical delivery within the cybersecurity technology field.

• Demonstrated expertise in correlating data across various security silos, including Endpoint, Network, and Identity and Access Management (IAM).

• Technical knowledge in working with REST APIs, JSON structures, internet protocols, and data structures such as CSV and SQL.

• Experience navigating customer organizational frameworks to autonomously tackle technical implementation challenges and feature needs.

🏝️ Benefits

• Stock options

• Attractive benefits