Technical Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Propel the account forward each day by identifying needs and addressing them before they escalate into issues.

• Collaborate with product, engineering, delivery, and operations teams to fulfill commitments made.

• Ensure that the deliverables sent to the client meet both quality standards and substance requirements.

• Serve as the primary liaison for the client, managing daily inquiries from their executives.

• Translate client requests into clear priorities and actionable next steps.

• Oversee account planning, including roadmaps, renewals, expansions, and commercial details.

• Take charge of client reporting, ensuring it is actionable rather than merely informational.

• Manage incidents and escalations with composure—setting expectations, aligning stakeholders, and driving resolutions.

• Utilize appropriate tools to enhance efficiency—such as meeting summaries, communications, reports, usage analysis, and account documentation.

⛳️ Requirements

• You have experience managing enterprise client relationships (3+ years is a guideline, not a strict rule—we value capability).

• You are available to work during US Eastern Time hours and have reliable internet access.

• You possess a genuine passion for basketball.

• You work proactively and independently, adept at handling multiple moving parts simultaneously.

• You critically analyze what a client truly needs, beyond just their requests.

• You are comfortable collaborating across teams to achieve results without formal authority.

• Your communication is clear and concise—complex ideas simplified.

🏝️ Benefits

• Enjoy the flexibility of fully remote work!