Technical Account Manager

This is a fully remote position, open to applicants in France.

📋 Description

• Guides cross-functional teams in addressing intricate customer requirements.

• Formulates strategic initiatives designed to enhance customer relationships and ensures long-term value creation.

• Assists clients in navigating moderate technical challenges that arise at specific points in time.

• Acts as the main point of contact between clients, account management teams, and internal divisions.

• Monitors moderate outstanding support queries and collaborates with customer support to expedite resolutions.

⛳️ Requirements

• Bachelor’s or Master’s Degree in Engineering, Business Administration, Health Science, or a related field.

• A minimum of 2 years of experience with a Bachelor’s degree or at least 1 year with a Master’s degree in areas like Technical Consulting, Customer Advocacy, Post-Sales Operations, Account Management, Customer Success, or a similar field.

• Preferably well-versed in the healthcare or medical industry.

• Strong technical acumen and a solid technical foundation.

• Experience in health IT, including Healthcare Information Systems or eHealth.

• Demonstrated experience as a Project Manager.

• Bilingual in French (C2) and proficient in English (C1 level or higher).

🏝️ Benefits

• Flexible working hours.

• Opportunities for professional development.