Staff Technical Account Manager

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Build and maintain long-term relationships with designated accounts while gaining insights into the client’s strategic objectives and their overall influence on mission and operational results.

• Provide leadership in project management, coordination, and architectural direction for the client's cybersecurity, Zero Trust, and Illumio product initiatives within DoD/Military settings (preferably Air Force).

• Oversee and manage complex requests across multiple client projects, facilitating collaboration between customer stakeholders and internal Illumio teams.

• Deliver clear and insightful product feedback to Illumio Product Management teams, drawing from military mission scenarios, operational limitations, and specific requirements.

• Grasp the customer’s overarching business and mission challenges while serving as an advisory resource for best practices and promoting the adoption of Illumio solutions.

• Conduct health assessments, document outcomes, and offer best-practice suggestions.

• Act as a customer advocate within Illumio to ensure that escalated issues are addressed promptly.

• Assist customers in preventing and/or alleviating issues through proactive guidance based on extensive experience with clients.

• Gather metrics and create reports that reflect program health and advancement (including adoption, outcomes, risk mitigation, and operational readiness).

• While this is a remote position, candidates must be willing to travel approximately 30% of the time for client meetings.

⛳️ Requirements

• 5 to 10 years of experience in supporting SaaS enterprise software.

• Familiarity with cybersecurity industry products, firewalls, Zero Trust architecture, and security best practices.

• A strong technical foundation in advanced security (technical certifications are preferred).

• Additional experience in data center infrastructure, operating systems, desktop deployments, system administration, and/or technical architecture is desirable.

• Experience in deploying enterprise security solutions, preferably in regulated or high-assurance environments.

• Must be eligible to obtain and maintain a U.S. security clearance.

🏝️ Benefits

• Medical, Dental, Vision Coverage.

• Health and Dependent Savings Accounts.

• Life and Disability Programs.

• Paid Parental Leave.

• Voluntary Benefit Programs.

• Company Sponsored Wellness Program.

• Wellness Reimbursement Program.

• Retirement Savings.

• Equity Opportunities.

• Paid time off.

• Paid Holidays.

• Employee Incentive Program.