Technical Account Manager, OpenShift

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Assist enterprise clients in the implementation of automated, containerized cloud application platform solutions and modernized virtual machine workloads.

• Rapidly acquire knowledge of new technologies, including areas such as container orchestration, virtualization with Kubernetes (KubeVirt), container registries, container build methodologies, and microservices on container platforms.

• Conduct technical reviews and disseminate knowledge to proactively detect and mitigate potential issues.

• Develop an understanding of the customer’s technical infrastructures, hardware, and offerings, acting as an advocate for the customer within Red Hat.

• Collaborate with teams in engineering, R&D, product management, and technical support.

• Produce documentation related to customer issues and the technical specifics required for their resolution.

• Cultivate and enhance customer relationships by providing attentive, relationship-focused support.

• Occasionally travel to engage with regional customers.

⛳️ Requirements

• Over 5 years of experience in a support, development, engineering, IT, or quality assurance (QA) environment.

• Proficiency in enterprise cloud solutions such as Platform-as-a-Service (OpenShift by Red Hat), containers, Kubernetes, and familiarity with cloud management (Red Hat ACM) and IT automation (Ansible by Red Hat).

• Practical experience or substantial technical knowledge of OpenShift Virtualization (KubeVirt) or traditional hypervisors (e.g., VMware vSphere, Red Hat Virtualization/RHV, KVM).

• Sound understanding of enterprise architecture and key business drivers.

• Direct experience with various hardware and software vendors.

• Capability to manage multiple issues and projects with changing priorities and deadlines.

• Excellent time management abilities.

• Exceptional written and verbal communication skills; adept at conveying complex information to customers in a clear and concise manner.

• Willingness to travel for customer visits and regional events.

• Preferred: Bachelor’s degree or equivalent in a technology-related field, preferably in computer science or engineering.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage

• Flexible Spending Account - healthcare and dependent care

• Health Savings Account - high deductible medical plan

• Retirement 401(k) with employer match

• Paid time off and holidays

• Paid parental leave plans for all new parents

• Leave benefits including disability, paid family medical leave, and paid military leave

• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!