Technical Account Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Deliver technical guidance to clients, including addressing customer inquiries, developing tailored solutions for their projects, and producing detailed price quotes with project designs.

• Identify and address customer pain points by offering troubleshooting assistance and resolving complaints related to technical matters.

• When needed, recommend additional services and product offerings.

• Maintain strong communication with clients.

• Serve as a liaison between customers and various cross-functional teams, such as Marketing, Business Development, Project Management, and the Production Team.

• Organize and conduct internal technical training through presentations and demonstrations.

• Exhibit technical knowledge while participating in trade shows or exhibitions.

• Perform other assigned duties as required.

⛳️ Requirements

• Ph.D. in Molecular Biology, Cell Biology, Immunology, Virology, Neuroscience, Gene Therapy, Biomedical Sciences, or a similar life science field.

• Native or professional-level proficiency in written and spoken Chinese.

• Exceptional written and verbal communication skills in English.

• Strong capability to read, interpret, and apply scientific literature effectively.

• Practical research experience in molecular biology, cell biology, virology, gene therapy, gene delivery, or related disciplines.

• Robust analytical and problem-solving abilities.

• Excellent organizational skills with a keen attention to detail.

• Capacity to manage multiple projects and priorities in a dynamic environment.

• Customer-oriented mindset with a proactive and collaborative approach.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and growth.

• Collaborative and innovative work environment.

• Flexible working hours and remote work options.