Technical Account Manager

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• Offer customers expert advice on deployment, operational best practices, and support in creating a Wiz Center of Excellence.

• Act as the main Wiz contact for technical inquiries or escalations, working closely with Support, Product Management, and other pertinent teams.

• Participate in workshops designed to help customers maximize the benefits of the Wiz platform.

• Build trusted advisor relationships and establish consistent interactions with customer stakeholders, from practitioners to C-level executives, focusing on enhancing adoption, ensuring retention, and promoting satisfaction.

• Assist clients in formulating Success Plans that outline essential goals and key performance indicators, providing guidance towards achieving these targets.

• Evaluate customers' success in meeting these key performance indicators and report findings both internally and externally.

• Identify and resolve technical challenges to maintain high levels of customer satisfaction.

• Collaborate with Engineering and Support teams to swiftly and effectively address technical escalations.

• Represent customer needs across different departments (e.g., product management, support).

• Provide insights on the availability of new features in Wiz.

• Manage account escalations in a programmatic manner.

• Work alongside the Wiz Sales and Renewal teams to facilitate contract renewals.

• Help identify opportunities for broader Wiz adoption throughout the customer's organization.

• Keep updated on the functional and technical aspects of the Wiz platform.

• Continuously track news regarding new and emerging cloud security threats.

• Expand your knowledge of the Wiz ecosystem (Cloud Service Providers, Technology partners, etc.)

⛳️ Requirements

• Minimum of 3 years of experience in customer-facing technical roles, such as Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, or Customer Success Engineer.

• Deep understanding of cloud services, architectures, and security best practices, with preferred CSP level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer).

• Familiarity with container technologies (Docker, Kubernetes) and their associated security considerations.

• Strong problem-solving abilities, capable of troubleshooting complex technical issues and driving toward resolution.

• Proven success in building and maintaining relationships with enterprise clients, fostering customer success, and surpassing performance benchmarks.

• Exceptional communication and interpersonal skills, with the capacity to engage effectively with stakeholders at all organizational levels.

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience.

🏝️ Benefits

• Health insurance

• Retirement plans

• Paid time off

• Flexible work arrangements

• Professional development