Technical Account Manager

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Assume responsibility for ensuring customers' technical success with the UiPath Platform, overseeing technical workstreams that deliver outstanding business value.

• Actively engage with customers, providing integrated technical advice to enhance their automation programs and broaden their vision of attainable goals.

• Assist in the planning, installation, upgrades, and troubleshooting of the UiPath Platform infrastructure.

• Empower customer technical stakeholders on best practices for the UiPath Platform, customized to their specific automation needs and limitations.

• Conduct design and code evaluations for selected automations to reinforce and validate best practices.

• Execute technical health assessments of customer automation programs, identifying risks and opportunities for ongoing enhancement.

• Work collaboratively with UiPath Product Support and subject matter experts to efficiently resolve escalated support issues.

• Advocate for AI-driven automation solutions, assisting customers in utilizing intelligent document processing, agentic AI, and machine learning features within their automation initiatives.

• Design comprehensive automation solutions using UiPath Studio, Document Understanding, and AI Center to address intricate business challenges.

⛳️ Requirements

• Practical experience with UiPath Studio for automation development and adherence to best practices.

• Demonstrated proficiency in UiPath Document Understanding (DU) for solutions in intelligent document processing.

• Familiarity with programming .NET / Java applications, alongside cloud experience (Azure/AWS/GCP).

• Established history in customer-facing technical account management or consulting positions.

• In-depth knowledge across various technical areas, including software engineering, deployment, cloud technologies, and infrastructure engineering.

• Excellent analytical and problem-solving abilities, showcasing a proactive and innovative mindset towards customer success.

• The position necessitates fluency in English, and resumes must be submitted in English.

🏝️ Benefits

• Flexible working hours

• Opportunities for professional development