Technical Account Manager

This is a fully remote position, open to applicants in Italy.

📋 Description

• Contribute to the development of proposals and Statements of Work.

• Assist in the delivery of implementation and consulting services to fulfill Veeam Software solution designs and deliverables.

• Offer overall project direction, including project plans, schedules, communication plans, resource allocations, and status updates.

• Support the assessment and design of solutions, as well as address post-installation challenges.

• Aid in estimating the effort required for Veeam Software solution implementations.

• Produce white papers, solution guides, best practices, and custom documentation.

• Provide onsite knowledge transfer regarding Veeam Software solutions.

• Maintain documentation of configurations and completed activities.

• Analyze installed environments and recommend optimal configurations for Veeam Software.

• Facilitate communication between clients and Veeam support.

• Identify additional requirements within the client’s environment that can be addressed with Veeam Software solutions.

• Contribute to process and documentation improvement efforts.

• Travel for overnight business stays to achieve company objectives.

⛳️ Requirements

• VMware VCP, Microsoft MCSE, or equivalent experience is required.

• Prince 2, ITIL, PMP, or similar qualifications are necessary.

• A Bachelor’s Degree in technology is required (a combination of education and experience may be considered).

• Practical experience with Veeam’s core products is essential.

• Demonstrated consulting and project management experience is required.

• Extensive experience and understanding of virtualization technologies, such as VMware and Hyper-V.

• Familiarity with disruptive storage systems and technologies (e.g., Nimble, Nexsan, Actifio, Veeam).

• Practical experience with networking protocols and equipment (Fibre Channel, Ethernet, Cloud services).

• Experience with traditional storage and backup architectures (e.g., EMC, NetApp, IBM, HP/3PAR, Hitachi, Dell).

• Hands-on experience with enterprise applications (e.g., Exchange, SQL, Oracle).

• Experience in data management, data protection, and data analytics.

• Extensive experience with data center operations, business continuity, and operating systems.

• Proven ability to manage multiple projects and accounts simultaneously.

• Working knowledge of cloud technologies, capabilities, and protocols.

• Business proficiency in both Italian and English.

🏝️ Benefits

• 26 paid vacation days, plus 4 additional global VeeaMe Days for self-care, along with 24 paid volunteer hours annually through Veeam Cares.

• Statutory pension and illness coverage via INPS contributions.

• Private medical insurance for employees and their dependents.

• Life and disability insurance with enhanced coverage.

• Accidental death and disability coverage with increased benefits for Dirigenti roles.

• Opportunities for learning and growth through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and events such as our annual Global Day of Learning.