Technical Account Manager – Openshift

This is a fully remote position, open to applicants in Austria.

📋 Description

• Oversee and enhance enterprise customer relationships through attentive, relationship-focused support.

• Establish trust with clients and act as their representative within Red Hat.

• Offer technical and architectural guidance for the Red Hat OpenShift Container Platform.

• Conduct technical reviews and disseminate knowledge to identify and resolve potential issues.

• Comprehend customer technical infrastructures, environments, hardware, and service offerings.

• Develop customer engagement strategies and keep documentation current.

• Assist enterprise clients in implementing automated and containerized cloud application platform solutions.

• Investigate and address online and phone support inquiries.

• Collaborate with Engineering, Product Management, Technical Support, R&D, and Global Support teams to debug, test, and resolve issues.

• Contribute to the Red Hat knowledge base and disseminate best practices.

• Engage in internal projects and initiatives while mentoring colleagues in specific technical or process areas.

• Provide portfolio updates and assist clients in executing upgrades.

• Manage customer use cases and ensure proper case documentation.

• Collaborate with field teams, clients, and partners to guarantee successful cloud technology outcomes.

• Communicate how Red Hat cloud solutions and roadmaps align with customer use cases.

• Travel as needed to meet with customers and participate in events.

⛳️ Requirements

• 5+ years of experience in customer support, development, engineering, or quality assurance.

• Proven ability to manage and nurture existing enterprise customer relationships through proactive, relationship-driven support.

• Excellent written and verbal communication skills in both German and English.

• Capacity to convey complex information clearly and succinctly to clients.

• Solid understanding of enterprise architecture and key business drivers.

• Ability to juggle multiple issues and projects while maintaining attention to detail.

• Quick learner of new technologies, including container orchestration, container registries, container build strategies, and microservices on container platforms.

• Experience with system management or cloud technologies is a plus.

• Bachelor's degree in a technology-related field, preferably in computer science or engineering, is advantageous.

• Previous technical leadership or mentorship experience is considered beneficial.

• Experience in training and delivering presentations is a plus.

• Expertise in Red Hat OpenShift, containers, Kubernetes, and Red Hat Ansible Automation Platform is a plus.

• Experience in DevOps environments is advantageous.

• Background in software engineering along with experience in RPM-based Linux and Java technologies is a plus.

• Experience deploying applications in cloud environments is beneficial.

• Experience in developing containerized applications is considered a plus.

• Understanding of AI Platform concepts is advantageous.

• Familiarity with AWS, Azure, or GCP is a plus.

• Understanding of continuous integration and continuous delivery concepts is considered a plus.

🏝️ Benefits

• Flexible remote work arrangement.

• Opportunity to work across diverse work environments flexibly.

• Reasonable accommodations provided for job applicants with disabilities.

• Inclusive and open work culture.

• Professional mentorship and opportunities for knowledge sharing.