Technical Account Manager – Mid-West Zone

This is a fully remote position, open to applicants in Illinois, +10 more states.

📋 Description

• Act as the reputable technical authority for key healthcare clients

• Proactively oversee system functionality

• Enhance relationships with stakeholders

• Foster stability, innovation, and sustained customer success throughout Philips’ managed services offerings

• Function as the primary point of contact to ensure systems are operational and functioning well

• Deliver regular updates regarding solution performance

• Track trends in case management

• Collaborate with customer support to facilitate the resolution of escalated customer issues

⛳️ Requirements

• Bachelor’s degree

• Over 5 years of experience in complex health system IT environments

• More than 3 years of experience in consultative, post-sales enterprise solutions utilizing client/server architecture

• Additional experience in supporting clinical and/or healthcare applications is advantageous

• At least 3 years of experience in planning and executing large software installations or managing them post-installation

• Comprehensive knowledge of medical imaging systems

• Familiarity with DICOM

• Understanding of HL7 messaging standards

• Capability to successfully meet the minimum physical, cognitive, and environmental job requirements with or without accommodation

• U.S. work authorization is required

• Candidates needing sponsorship for a work-authorized visa now or in the future will not be considered

🏝️ Benefits

• Annual incentive bonus may be available

• Sales commission may be provided

• Long-term incentives may be included

• Generous paid time off (PTO)

• 401k plan with up to 7% matching

• Health Savings Account (HSA) with company contribution

• Stock purchase plan

• Education reimbursement

• Philips Total Rewards benefits program