Technical Account Manager – LATAM

This is a fully remote position, open to applicants in Brazil, +6 more countries.

📋 Description

• Take charge of the technical relationship with LATAM customers throughout their PVcase experience, starting from onboarding and implementation.

• Act as a reliable technical advisor and main point of contact for technical inquiries, issue management, and problem-solving.

• Oversee a portfolio of customers and collaborate with Customer Success Management on strategic and commercial value initiatives.

• Assist customers in navigating implementation, onboarding, and product utilization.

• Drive targets related to adoption, net retention, and churn.

• Gather and analyze customer data to uncover trends and adoption behaviors, enhancing the overall customer experience.

• Deliver Executive Business Reviews in partnership with Customer Success Managers, concentrating on value realization and opportunities.

• Advocate for customers and foster relationships that promote PVcase product usage.

• Consult with customers throughout their lifecycle to comprehend business and strategic objectives, ensuring ongoing product value.

• Work in collaboration with Sales, Product, Marketing, Product Management, and Engineering teams.

• Provide customer insights, identify challenges, and communicate feature requests to Product Management and Engineering.

⛳️ Requirements

• Proficiency in both English and Spanish.

• Advanced expertise in AutoCAD, solar design software, and/or GIS development platforms.

• A minimum of 3 years of design experience in the utility-scale solar industry is preferred.

• Capability to guide customers through software implementations and drive user adoption.

• Excellent communication skills for both internal coordination and external collaboration.

• Previous experience in managing customer accounts, addressing escalations, and resolving issues is preferred.

• Strong problem-solving skills and an analytical mindset.

• Exceptional communication, time management, project management, and interpersonal skills.

• Proven ability to cultivate and manage strong customer relationships while providing technical support and guidance.

• Experience in managing complex technical projects and achieving successful results.

• Outstanding communication and presentation skills tailored for both technical and non-technical audiences.

• Immigration-related employment support, including visa sponsorship or transfer, is not available for this position.

🏝️ Benefits

• Flexible benefits package, allowing customization of perks to suit your individual style.

• Unlimited remote work opportunities.

• Flexible working hours.

• Half-day Fridays during the summer.

• Comprehensive training and onboarding program.

• Competitive and consistently increasing salary.

• Opportunities to participate in international training programs.

• Internal transparency regarding company performance and salary structure.

• Additional paid time off, including for birthdays, volunteering, and special occasions.

• Immigration-related employment support is not available for this position.