Technical Account Manager, Client Data Testing Focus

This is a fully remote position, open to applicants in United States.

📋 Description

• Take responsibility for the daily technical health of designated client environments, ensuring stability, performance, and adherence to service level agreements (SLAs).

• Lead the investigation and resolution of intricate technical issues, including the management of escalations.

• Conduct Root Cause Analyses (RCAs), providing thorough documentation of the root cause, impact, and corrective measures.

• Define and oversee the client User Acceptance Testing (UAT) strategy, execution, and final approval.

• Coordinate testing efforts among DataOps, QA, Engineering, and client teams.

• Facilitate defect triage and resolution, ensuring alignment on severity, priorities, and exit criteria.

• Support interoperability and regulatory testing, such as FHIR-based data, file, and API validation.

• Establish trusted working relationships with technical and operational stakeholders at client organizations.

• Represent the voice of the customer by translating client requirements and feedback into actionable internal insights.

• Ensure clients comprehend and effectively utilize Abacus products to achieve their business objectives.

• Lead by influencing cross-functional teams including Product, Engineering, DataOps, QA, and Client Success.

• Contribute to the advancement of support, testing, and delivery playbooks.

• Identify opportunities to enhance efficiency through standardization, automation, and tooling.

⛳️ Requirements

• Experience in supporting complex healthcare SaaS data-driven platforms.

• Strong expertise in technical support, escalation management, and client-facing problem-solving.

• Experience in leading or coordinating UAT or QA initiatives.

• Proficient in SQL for data validation and root cause analysis within cloud environments (e.g., Snowflake, Databricks).

• Clear and concise communication skills with both technical and non-technical stakeholders.

• Ability to manage multiple priorities in dynamic client environments.

• Bachelor’s degree in a relevant field or equivalent experience.

• Availability for off-hours or weekend work during testing phases or critical production events may be required.

• Willingness to travel approximately 5–10% to client sites to cultivate and maintain executive-level relationships.

• Scrum Master certification or equivalent experience in agile/scrum delivery environments.

• Proven experience leading a QA effort for cloud software or equivalent experience.

🏝️ Benefits

• Unlimited paid time off – take a break when you need it.

• Work from anywhere – flexibility that suits your lifestyle.

• Comprehensive health coverage – various plan options available.

• Equity for every employee – share in our success.

• Growth-focused environment – your development is important to us.

• Home office setup allowance – one-time support to help you get started.

• Monthly cell phone allowance – stay easily connected.