Technical Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the health and expansion of a designated client portfolio.

• Conduct regular client evaluations (TBRs/QBRs) and uphold account plans.

• Facilitate internal execution while generating quotes and scopes that translate client needs into actionable tasks.

• Collaborate closely with our CTO to ensure client alignment with standards, identify risks early, and drive remediation and lifecycle planning that safeguards the client and enhances the relationship.

⛳️ Requirements

• Over 3 years of experience in an MSP or IT services environment in a client-facing capacity (TAM, support, Service Manager, Project Coordinator with client ownership, etc.).

• Proficient technical knowledge across standard SMB technology stacks: fundamentals of Microsoft 365, identity and access concepts.

• Understanding of endpoint management and patching principles.

• Basic knowledge of networking fundamentals (firewalls, switches, Wi-Fi basics).

• Familiarity with backup and business continuity principles.

• Foundational knowledge of security concepts (MFA, EDR, phishing risk, DNS filtering).

• Comfortable presenting to executives and business owners.

• Excellent organizational skills, follow-through, and written communication abilities.

🏝️ Benefits

• Comprehensive health benefits package.

• Opportunities for professional development and career advancement.

• Flexible working hours and remote work options.

• Engaging company culture with team-building activities.

• Competitive salary and performance-based bonuses.