Technical Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a regular weekly contact for the client, overseeing daily business-as-usual (BAU) operations and ensuring prompt execution through personal accountability, teamwork, and efficient utilization of resources.

• Formulate and manage channel implementation strategies that conform to technical specifications and the capabilities of Rithum's platform.

• Drive the execution of tactical strategies across the Rithum platform, including operational processes and commercial mechanisms such as repricing, promotional planning, and algorithmic enhancement to boost visibility and optimize revenue conversion.

• Perform technical assessments, pinpointing areas for improvement and providing proactive recommendations that align with client objectives.

• Serve as a reliable technical consultant, assisting clients in overcoming challenges and realizing value through the effective application of Rithum’s solutions.

• Take ownership of resolving intricate technical challenges in partnership with Product, Engineering, and Client Success Engineering teams.

• Facilitate communication between client technical teams and Rithum’s internal teams to ensure clarity and efficient execution.

• Assist in technical roadmap development, feature adoption, and product feedback cycles with key clients.

• Maintain comprehensive knowledge of platform features, data flows, and emerging capabilities.

⛳️ Requirements

• A minimum of 2 years of experience in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS context, or in a marketplace role with a brand or retailer.

• Demonstrated experience in supporting enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization efforts.

• Strong proficiency in Excel.

• Basic understanding of channel requirements, data mapping, and feed architecture.

• Proven ability to manage technical projects and communicate effectively with both technical and non-technical stakeholders.

• Proficiency with Microsoft Copilot and comfort in utilizing AI-driven tools in daily tasks, along with a continuous interest in emerging technologies.

• Experience with platforms such as Salesforce, JIRA, or other workflow/project management tools.

• Exceptional problem-solving abilities, emphasizing root cause analysis and resolution.

• Strong verbal and written communication skills.

🏝️ Benefits

• Medical, dental, and vision benefits: Affordable healthcare plans and company HSA contributions starting from Day 1.

• A 6% 401(k) match.

• Competitive time-off package including 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; PTO increases to 22 days after 3 years of service, and to 25 days after 5 years.

• 12 weeks of primary caregiver leave and 4 weeks of secondary caregiver leave.

• Insurance options for accidents, critical illness, and hospital indemnity.

• Pet insurance available.

• Plans for legal assistance and identity theft protection.

• Life insurance coverage equal to 2x salary.

• Access to the Calm app and the Employee Assistance Program.

• $65/month remote work stipend for internet expenses.

• Opportunities for culture and team-building activities.

• Tuition assistance available.

• Career development opportunities provided.

• Matching charitable contributions up to $250 per year.