Technical Account Manager

This is a fully remote position, open to applicants in Colorado, +5 more states.

📋 Description

• Conduct technical investigations into intricate, real-world challenges impacting production systems.

• Examine application logs, configuration files, data feeds, and database entries to determine potential root causes.

• Simulate issues by constructing and configuring realistic testing environments.

• Debug functionalities across distributed systems, APIs, messaging middleware, and databases.

• Collaborate directly with Product teams to submit high-quality defect reports and drive product enhancements.

• Engage in critical incident (Severity-1) troubleshooting alongside customers and internal teams.

• Continuously enhance expertise as new features, architectures, and technologies are introduced.

⛳️ Requirements

• Demonstrated experience in deploying, supporting, and troubleshooting applications in both Linux and Windows environments.

• Familiarity with cloud-based infrastructures.

• Strong comprehension of cloud-native architectures, including experience in supporting and troubleshooting production systems.

• Extensive knowledge of Java-based web applications, with a deep understanding of: HTTP/HTTPS protocols, sessions, cookies, and SSL/TLS.

• Knowledge of authentication and authorization mechanisms, including SSO (SAML, OAuth) and related workflows.

• Proficiency in RESTful APIs and their request/response lifecycles.

• Expertise in at least one programming or scripting language, with the capability to debug and optimize SQL queries.

• Experience working with JSON, XML, and proprietary data formats, as well as data mapping tools.

• Ability to utilize command-line tools and scripting environments like UNIX/Linux shell, PowerShell, or Bash.

• Strong understanding of relational database systems (e.g., Oracle, SQL Server), including schema design and data modeling.

• Knowledge of constraints, indexing strategies, and performance optimization.

• Proven ability to troubleshoot and resolve complex technical challenges by correlating log files, data flows, and system behavior across multiple layers.

🏝️ Benefits

• Country specific benefits.