Staff Technical Account Manager, German

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Manage our most intricate post-sale technical relationships, guiding customers from onboarding through to adoption and renewal.

• Oversee technical implementations, which include integrations, configurations, and security assessments.

• Serve as the technical consultant for our most challenging accounts, ensuring customers are positioned for long-term success.

• Collaborate with Customer Success Managers to proactively identify risks, foster expansion opportunities, and enhance customer value while minimizing churn and pinpointing chances to broaden the use of our products.

• Participate in strategic customer health evaluations and success planning across the entire 1Password ecosystem.

• In a Staff-level Individual Contributor role, assist leadership in a team lead capacity by supporting administrative duties including, but not limited to, call assignments, technical one-on-ones, and co-leading team meetings.

• Advocate for the customer internally by collaborating with Product, Marketing, and Support as a subject matter expert on our products.

• Develop and maintain resources (playbooks, knowledge bases, etc.) that enhance customer impact in close collaboration with leadership.

• Mentor fellow team members, contribute to training initiatives, and help shape scalable processes.

• Serve as an escalation point for highly complex technical issues and strategic accounts.

• Occasionally represent 1Password at customer meetings, industry events, or team offsites (some travel may be necessary).

⛳️ Requirements

• 6+ years in a customer-facing technical position (Technical Account Manager, Solutions Engineer, or Implementation Consultant) within a SaaS or security-oriented B2B setting.

• Proficiency in German; both written and spoken.

• Demonstrated capability to lead technical onboarding and implementation discussions with both technical and business stakeholders throughout the entire post-sale journey involving the most intricate customer requirements.

• Exceptional communication, storytelling, and demonstration skills. You can convert complex technical ideas into clear business value.

• Extensive experience in driving customer adoption, expansion, or renewal through proactive technical engagement.

• Advanced knowledge of modern security frameworks and identity protocols (e.g., SSO, SCIM, SAML, OAuth), and their roles in supporting compliance standards such as SOC 2, ISO 27001, and GDPR.

• Significant experience within the identity space and a profound understanding of how the field is evolving to accommodate modern work environments.

• Ability to work independently in a remote-first setting while collaborating cross-functionally as a trusted expert in your field.

• Strong familiarity with AI technologies and the capability to guide customers on evolving product roadmaps.

• Extensive experience mentoring peers, shaping enablement, and enhancing customer lifecycle processes.

• Strong ability to create new or improved team practices, processes, models, and metrics based on research and industry best practices.

• Experience with 1Password (or other password management solutions), SaaS lifecycle management, MDM, or device posture tools is a significant advantage.

🏝️ Benefits

• Immediate enrollment in 1Password's benefits program (health, dental, pension, and more).

• Generous paid time off.

• Equity grant.

• Participation in incentive programs.