Technical Account Manager

This is a fully remote position, open to applicants in France.

📋 Description

• Deliver strategic, case-based technical consulting and implementation (up to 90 days) for Splunk Enterprise/Cloud, Enterprise Security, UBA/UEBA, and SOAR to enhance customer platform adoption.

• Collaborate with Sales and Customer Success teams to maximize customer value realization through efficient onboarding, enablement, and thorough health assessments.

• Evaluate platform usage, data models, and dashboards to address identified issues and improve overall account health.

• Design and develop detections and analytics for activating security use cases to bridge MITRE ATT&CK coverage gaps and fortify security postures.

• Assess the level of effort required and create technical action plans to address complex technical challenges based on comprehensive evaluations.

• Actively engage with Technical Success Engineers, Solution Engineers, and Architects to review account health and uncover data management opportunities.

• Conduct customer onboarding and enablement workshops to ensure users reach critical success milestones.

• Align with account team members and customer decision-makers to illustrate the tangible business value of proposed technical solutions.

• Contribute to practice key performance indicators by fostering process improvements, creating collateral, and implementing innovative tools.

• Equip customers with high-quality architectural guidance, ensuring their enterprise-level implementations are both successful and scalable.

⛳️ Requirements

• Proven experience in administering, configuring, and maintaining Splunk Core (Enterprise or Cloud) and/or Enterprise Security (ES) platforms, including the integration and normalization of data from various sources.

• Demonstrated experience in designing Splunk architecture, implementing data onboarding, and deploying features of Splunk Core and/or ES products.

• Proficient in writing Search Processing Language (SPL), with the capability to develop and optimize correlation and risk-based alerting rules.

• Extensive experience in technical consulting, systems architecture, or big-data analytics roles.

• Skilled in scripting languages (such as Bash) and application development (Java, Python, or .NET).

• Practical experience in delivering Splunk Cloud implementations and managing cloud migration projects.

• Active certifications as a Splunk Consultant and in Splunk Cloud Administration.

• Possession of industry-standard security certifications such as GIAC, CISSP, OSCP, or equivalent.

• Knowledge of enterprise architecture across both on-premise and Cloud environments (AWS, Azure, GCP).

• Strong foundation in cybersecurity frameworks, including NIST CSF, CIS, HIPAA, and PCI DSS.

• Expertise in additional security products and applications, such as UBA/UEBA and SOAR.

• Familiarity with Splunk Data Management solutions, including Edge Processor, Ingest Processor, DDAA, and Federated Search.

• Excellent collaborative skills to effectively work with cross-functional teams and customer stakeholders.

🏝️ Benefits

• Health insurance

• Professional development opportunities