Technical Account Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Assist customers in designing and enhancing workflows throughout the Discover–Define–Deliver innovation lifecycle.

• Suggest integration strategies and automation opportunities that promote alignment, efficiency, and business value.

• Offer guidance on how to incorporate Miro into the customer's existing systems and workflows.

• Track platform health, user engagement, usage trends, and feature adoption.

• Provide proactive, insight-driven recommendations to enhance the adoption of Miro’s core and emerging AI functionalities.

• Equip internal champions with strategies to broaden adoption across various departments, regions, and teams.

• Assist customer Centers of Excellence (CoEs) by offering advice on best practices, governance, and large-scale deployment.

• Navigate organizational changes to establish Miro as a key element in innovation initiatives.

• Collaborate with Customer Success Managers to jointly facilitate impactful Quarterly Business Reviews (QBRs), demonstrating progress towards business objectives and illustrating tangible ROI.

• Deliver comprehensive adoption reporting and business outcome analytics, shaping customer strategies and reinforcing the value that supports renewals and growth opportunities.

⛳️ Requirements

• Over 5 years of experience in consulting, technical account management, customer success, or comparable roles within enterprise SaaS.

• Strong technical fluency, including knowledge of APIs, integrations, and enterprise IT ecosystems.

• Demonstrated ability to lead initiatives in workflow optimization, platform adoption, and change management.

• Expertise in platform analytics to facilitate data-driven decisions and continuous improvement.

• Proficient in conducting executive-level discussions and cross-functional workshops.

• Familiarity with collaboration tools and product/service development workflows is advantageous.

• Highly proactive and strategic thinker with a strong focus on customer outcomes, capable of working independently and managing ambiguity.

• Willingness to travel to customer locations up to 25% of the time.

🏝️ Benefits

• Comprehensive global benefits package that includes equity.

• Wellbeing benefit.

• Work-from-home equipment allowance.

• Annual Learning & Development stipend.