Technical Account Manager

📋 Description

• Manage intricate project timelines, ensuring that milestones are met and technical integrations are finalized on schedule.

• Coordinate technical workstreams, including SSO setups (Azure, Okta), API integrations, and synchronization of HRIS data.

• Confirm and rigorously test all integrations (MS Teams, Slack, Zoom) to guarantee correct configurations before launch.

• Work together with Implementation Managers to translate client needs into backend system setups.

• Detect and address technical obstacles during the "Go-Live" phase.

• Serve as the main technical liaison for the Customer Success team regarding intricate platform requirements.

• Direct backend configurations for client wellness initiatives, ensuring accurate tracking and reward setups.

• Manage technical platform updates and configuration changes for current enterprise accounts.

• Take responsibility for generating and delivering client reports that offer insights into engagement and return on investment.

• Design custom reporting templates when standard exports do not meet specific client needs.

• Ensure total data accuracy and integrity across all reporting platforms.

⛳️ Requirements

• Experience: At least 3 years in Technical Account Management, Implementation, or Technical Support within a SaaS context.

• Technical Proficiency: Comprehensive understanding of SSO, APIs, data management, and Excel/reporting tools.

• Project Management: Proven ability to oversee multiple complex technical workstreams and timelines for concurrent enterprise-level launches.

• Communication: Proficient in conveying complex technical information to non-technical clients and stakeholders.

• Proactive Mindset: A solution-oriented professional who not only resolves current issues but also creates processes to mitigate future challenges.

• Exceptional Organization: Demonstrated ability to manage several high-priority projects simultaneously without missing details.

• Resilience: Capacity to perform effectively under pressure while maintaining a calm and professional demeanor to meet tight deadlines.

• Technical Background: Familiarity with SaaS integrations and a solid grasp of technical product ecosystems.

• Analytical Storytelling: Ability to analyze engagement patterns and provide technical insights that assist the Customer Success team in improving client challenges and programs.

• Communication Skills: Superior verbal and written communication skills to bridge technical teams and client stakeholders.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits package.

• Opportunities for professional development and continuous learning.

• Flexible working hours and remote work options.

• Collaborative and inclusive work environment.