Growth Technical Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a portfolio of existing accounts that are already generating revenue using a prioritization engine driven by signals, without a designated book of business.

• Oversee the onboarding graduation pipeline as a key source of signals.

• Enhance credit conversions across accounts on a monthly billing cycle by utilizing the 10% discount tier.

• Conduct use-case-driven cross-sell initiatives to address gaps in product adoption.

• Take proactive measures on accounts showing signs of decline to investigate usage decreases and re-engage before potential churn occurs.

• Transition accounts that meet the appropriate criteria into the TAM qualification process with a seamless handoff.

• Provide insights to improve the signal engine that identifies the right accounts at optimal times.

• Develop handbook content (including email sequences, outreach templates, and use case one-pagers) that extends beyond this role and team.

⛳️ Requirements

• A minimum of 2 years in a closing or expansion position within a product-led or usage-based SaaS organization (such as AE, AM, TAM, or a hybrid role).

• Experience with a scaled or pooled coverage model, where you have managed over 100 accounts through signals, data, and prioritization instead of relying on deep one-on-one relationships.

• Understanding of product-qualified leads and usage-based expansion, having worked in an environment where product usage data informed your outreach efforts rather than solely relying on firmographic targeting.

• Possess technical fluency to engage with engineers and product teams regarding analytics, feature flags, session replay, or experimentation without needing a Sales Engineer on every call.

• Ability to analyze product usage data, billing signals, and customer context to determine where to focus efforts.

• Self-motivated. This role involves pioneering a new approach without a pre-existing playbook. You will be expected to discover effective strategies, test them, and share your findings.

• High adaptability to uncertainty. The initial 90 days will focus on validating the necessity of this role rather than following a set playbook. Comfort with this ambiguity and motivation to thrive in such an environment is essential.

🏝️ Benefits

• Transparency: Everyone has access to our roadmap, compensation practices (including termination policies), strategies, and operational guidelines through our public company handbook. Internally, we disclose revenue, board meeting notes and slides, and fundraising strategies to ensure everyone has the context necessary for informed decision-making.

• Autonomy: We do not dictate tasks. Every team member selects their next projects based on the potential impact on our customers and their personal interests and motivations.

• Time for building: No work gets completed in meetings. As a fully remote company, we emphasize asynchronous communication – prioritizing Pull Requests over Issues and Slack. Tuesdays and Thursdays are designated as meeting-free days, allowing for focused building time over meticulous coordination. This role promises to be the most productive you’ve ever experienced.

• Embracing uniqueness: Being "weird" involves reimagining an already outstanding website for the fifth time, launching every product related to customer data, and creating an objectively unnecessary developer toy with questionable shareholder value.