Senior Technical Account Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee the technical relationships for a designated group of merchants within a specific vertical or category; your role will involve establishing trust with your technical counterparts and nurturing long-term partnerships with all merchant associates.

• Manage and offer technical support for new merchant integrations, minimizing risk for your merchants by proactively identifying challenging technical methods and driving the adoption of new features and products with retail partners, including betas and pilot programs.

• Assist clients throughout their journey as Affirm partners; swiftly address critical technical issues for your accounts; coordinate cross-departmental efforts to resolve complex issues promptly.

• Provide initial feedback to engineering and product teams while refining new products.

• Recognize opportunities to enhance operational efficiencies and expedite the onboarding process for our merchants.

⛳️ Requirements

• Over 5 years of experience as a TAM, Solutions Engineer, or in another customer-facing technical role where you maintained key developer relationships.

• Proficient in reading code in at least two programming languages.

• Excellent communication abilities, with a strong command of written communication (please include a cover letter when applying - we actually read them!).

• Confident and articulate when discussing technical concepts with developers.

• Proven ability to manage significant client relationships effectively.

• Strong project management capabilities, adept at influencing both internal and external stakeholders to remain on schedule.

• Bachelor’s degree with a history of academic achievement or equivalent practical experience.

• Degree in a technical field (Computer Science, Mathematics, Engineering, etc.) or a bootcamp graduate.

• Understanding of the payments ecosystem.

• Familiarity with web/mobile application architecture.

• Comfortable writing code in at least one programming language.

🏝️ Benefits

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents.

• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family-forming expenses.

• Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge.

• ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount.