Technical Account Manager

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Assist enterprise clients in the implementation and utilization of Red Hat Openshift solutions.

• Quickly acquire knowledge and keep up-to-date with emerging technologies such as container orchestration, registries, build strategies, microservices, and automation environments.

• Obtain and uphold Red Hat certifications relevant to your customers' needs.

• Cultivate and enhance customer relationships through attentive, relationship-focused support.

• Act as the main advocate for customers within Red Hat, ensuring effective communication and collaboration across different teams.

• Create and present technical tutorials and workshops for both customers and internal teams. Provide updates on the Red Hat portfolio roadmap and assist customers with product upgrades and implementations.

• Develop a thorough understanding of customer technical infrastructures, environments, hardware, and product usage.

• Proactively identify and mitigate technical risks and opportunities within customer environments.

• Work alongside sales and product management teams to develop and implement customer solutions.

• Collaborate with engineering, R&D, product management, and technical support teams.

• Lead intricate technical troubleshooting and resolution efforts for critical customer issues.

• Visit customer sites as required to ensure an exceptional service experience.

⛳️ Requirements

• Proven experience in technical account management, technical support, software development or engineering, or quality assurance roles.

• In-depth technical expertise in Red Hat Openshift or comparable technologies.

• Capability to manage and expand existing customer relationships by providing proactive, relationship-driven support.

• Exceptional verbal and written communication abilities.

• Skill in conveying complex information to customers in a clear and concise manner.

• Proficiency in managing multiple issues and projects simultaneously.

• A bachelor's degree in a technology-related field is preferred.

• Must reside within the U.S. Central or Eastern Time Zone.

• Background in software engineering; experience with RPM-based Linux technologies is advantageous.

• Familiarity with Linux system administration, ideally with Red Hat Enterprise Linux (RHEL) or its derivatives.

• Experience in DevOps environments is preferred.

• Knowledge of container technologies such as Docker, Podman, and Kubernetes is preferred.

• Experience in deploying applications in cloud environments and developing containerized applications is a plus.

• Strong understanding of continuous integration (CI) and continuous delivery (CD) concepts is preferred.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• Flexible Spending Account for healthcare and dependent care.

• Health Savings Account for high deductible medical plans.

• Retirement 401(k) plan with employer matching.

• Paid time off and holidays.

• Paid parental leave plans for all new parents.

• Leave benefits including disability, paid family medical leave, and paid military leave.

• Additional perks such as an employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!