Technical Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Contribute to the formulation of proposals and Statements of Work.

• Support the implementation of consulting services and delivery to fulfill Veeam Software solution designs and deliverables.

• Offer comprehensive project oversight, including project plans, schedules, communication plans, resource allocation, and status updates.

• Assist in evaluating and designing solutions.

• Help estimate efforts required for implementing Veeam Software solutions.

• Aid in addressing post-installation challenges.

• Produce white papers, solution guides, best practices, and customized documentation.

• Provide onsite knowledge transfer regarding Veeam Software solutions.

• Support the sales of Professional Services.

• Document configurations and completed tasks.

• Analyze existing environments and recommend optimal configurations for Veeam Software.

• Facilitate communication between clients and Veeam support.

• Identify additional opportunities within the client’s environment that can be addressed with Veeam Software solutions.

• Offer suggestions for process and documentation enhancements.

• Engage in overnight travel to fulfill company objectives.

• Perform other assigned duties.

⛳️ Requirements

• VMware VCP, Microsoft MCSE, or equivalent experience is required.

• Prince 2, ITIL, PMP, or equivalent experience is necessary.

• A Bachelor’s Degree in technology is required (a combination of education and experience will be accepted).

• Hands-on experience with Veeam’s core products is essential.

• Proven experience in consulting and project management is required.

• Excellent communication, interpersonal, and relationship-building abilities are necessary.

• Responsible for comprehending customer needs and designing suitable solutions.

• Focused on acquiring in-depth technical knowledge of Veeam solutions and a broad spectrum of related technologies.

• Substantial experience and understanding of virtualization technologies such as VMware and Hyper-V.

• Experience with innovative storage systems and technologies (Nimble, Nexsan, Actifio, Veeam, etc.) is required.

• Hands-on knowledge of networking protocols and equipment (Fibre Channel, Ethernet, Cloud services).

• Familiarity with traditional storage and backup architectures (EMC, NetApp, IBM, HP/3PAR, Hitachi, Dell, etc.) is necessary.

• Hands-on experience with enterprise applications (Exchange, SQL, Oracle, etc.) is required.

• Experience with data management, data protection, and data analytics is essential.

• Extensive experience with data centers, business continuity, and operating systems is required.

• A proven track record of success characterized by attitude, competency, and activity levels.

• Experience managing multiple projects and accounts concurrently is necessary.

• Working knowledge of cloud technologies, capabilities, and protocols is required.

• Fluency in English is essential.

• Quarterly travel to customer sites is required.

🏝️ Benefits

• Unlimited paid time off, 12 paid holidays including 4 global VeeaMe Days for self-care, and 24 paid volunteer hours annually through Veeam Cares.

• Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents.

• Medical, dental, and vision coverage beginning on your first day.

• Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program.

• 401(k) retirement plan with company matching contributions.

• Fertility, adoption, and surrogacy support through Maven, along with paid volunteer time.

• AirVet: 24/7 virtual veterinary care at no cost.

• Legal services, identity protection, and supplemental health insurance options.

• Tax-advantaged spending accounts for healthcare, dependent care, and commuting.

• Opportunities for professional growth through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning.