Technical Account Manager

This is a fully remote position, open to applicants in Hong Kong.

📋 Description

• Contribute to the creation of proposals and Statements of Work.

• Assist in delivering implementation and consulting services to achieve Veeam Software solution design and deliverables.

• Offer comprehensive project guidance, including project plans, schedules, communication plans, resource plans, and status updates.

• Support the assessment and design of solutions.

• Help estimate the implementation effort for Veeam Software solutions.

• Provide assistance with post-installation issues.

• Develop white papers, solutions guides, best practices, and custom documentation.

• Conduct onsite knowledge transfer regarding Veeam Software solutions.

• Aid in the promotion of Professional Services.

• Document configurations and completed tasks.

• Analyze existing environments and recommend optimal configurations for Veeam Software.

• Act as a liaison between clients and Veeam support to facilitate communication.

• Identify additional requirements within the client’s environment that can be addressed with Veeam Software solutions.

• Provide suggestions for process and documentation enhancements.

• Engage in overnight travel to achieve company objectives.

• Perform other assigned duties.

⛳️ Requirements

• VMware VCP, Microsoft MCSE, or equivalent experience is required.

• Certification in Prince 2, ITIL, PMP, or equivalent experience.

• A Bachelor’s Degree in technology is mandatory.

• Practical experience with Veeam’s Core products is essential.

• Demonstrated consulting and project management experience.

• Strong communication, interpersonal, and relationship-building skills.

• Responsible for comprehending customer needs and designing suitable solutions.

• Extensive experience and knowledge of virtualization technologies such as VMware and Hyper-V.

• Familiarity with disruptive storage systems and technologies (Nimble, Nexsan, Actifio, Veeam, etc.).

• Practical experience with networking protocols and equipment (Fibre Channel, Ethernet, Cloud services).

• Experience with traditional storage and backup architectures (EMC, NetApp, IBM, HP/3PAR, Hitachi, Dell, etc.).

• Hands-on experience with enterprise applications (Exchange, SQL, Oracle, etc.).

• Knowledge in Data Management, Data Protection, and Data Analytics.

• Significant experience with Data Centers, Business Continuity, and Operating Systems.

• A proven record of success in terms of attitude, competency, and activity levels.

• Experience in successfully managing multiple projects and accounts simultaneously.

• Familiarity with Cloud technologies, capabilities, and protocols.

🏝️ Benefits

• Health insurance.

• Professional Development.