Technical Account Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Act as an expert and specialist, entrusted with the management and development of your assigned client portfolio.

• Evaluate the impact of new features and fixes while aligning them with the organizational needs of customers.

• Assist in configuring Varicent-specific solutions based on the requirements provided by customers.

• Create and disseminate monthly performance and support metrics reports.

• Analyze usage data and metrics to pinpoint necessary remedial actions.

• Support the implementation of proactive maintenance remedial actions.

• Aid colleagues by troubleshooting errors, bugs, and technical challenges, while advising on best practices for optimizations—enhancing team skills in the process.

• Proactively identify growth opportunities.

• Collaborate with our team to foster sustainable growth in projects and products.

• Engage in Success Planning Workshops to promote Customer Success initiatives through effective planning.

• Collaborate with internal stakeholders to assess the change management process and suggest future state improvements where feasible.

⛳️ Requirements

• A minimum of 7 years of experience in IT Consulting and Enterprise Software Implementation.

• Bachelor's Degree or higher in a technical discipline or a related business field.

• Previous experience with Query-Based Languages and Relational Databases.

• Strong technical data skills, including extensive experience with SQL, data manipulation, and Microsoft Excel.

• Effective time management skills: organize work schedules to consistently meet deadlines.

• Excellent business communication abilities.

• Experience in gathering and interpreting requirements and aligning them with product capabilities.

• Capacity to empathize with customers and comprehend their needs throughout all phases of the software lifecycle.

• Initiative with the ability to work with minimal oversight and adapt to evolving processes.

• Preferred: Hands-on experience with Varicent software products, including administration, implementation, and support.

🏝️ Benefits

• Innovate with Purpose: Build impactful solutions for customers worldwide.

• Join Excellence: Work in a diverse, collaborative, and innovative team.

• Shape the Future: Lead in redefining revenue optimization.

• Grow Together: Unlock your potential in a supportive environment.