Technical Account Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Take on the role of an expert and specialist, entrusted with the responsibility of managing and cultivating your assigned client portfolio.

• Evaluate the impact of new features and fixes, aligning them with the organizational needs of customers.

• Assist in configuring Varicent-specific solutions based on customer requests and requirements.

• Produce and share monthly performance and support metric reports.

• Analyze usage data and metrics to pinpoint necessary remedial actions.

• Aid in the implementation of remedial actions for proactive maintenance.

• Support fellow team members by troubleshooting errors, bugs, and technical challenges while advising on best practices for optimization, thereby enhancing the team's skills.

• Proactively identify growth opportunities.

• Collaborate with our team to foster sustainable project and product growth.

• Engage in Success Planning Workshops to promote Customer Success initiatives through effective Customer Success Planning.

• Coordinate with internal stakeholders to review the change management process and suggest future improvements where applicable.

⛳️ Requirements

• A minimum of 7 years of experience in IT Consulting and Enterprise Software Implementation.

• Bachelor's Degree or higher in a technical field or a related business discipline.

• Previous experience with Query-Based Languages and Relational Databases.

• Technical data skills, including substantial experience with SQL, data manipulation, and Microsoft Excel.

• Effective time management skills to organize work schedules and consistently meet deadlines.

• Strong business communication abilities.

• Experience in gathering and interpreting requirements and aligning them with product capabilities.

• Capacity to empathize with customers and comprehend their needs throughout the software lifecycle.

• Initiative and the ability to work with minimal supervision, along with adaptability to changing processes.

• Preferred: Hands-on experience with Varicent software products, including administering, implementing, and/or supporting.

🏝️ Benefits

• Innovate with Purpose: Build impactful solutions for customers globally.

• Join Excellence: Be part of a diverse, collaborative, and innovative team.

• Shape the Future: Lead efforts in redefining revenue optimization.

• Grow Together: Unlock your potential in a nurturing environment.