Technical Account Manager

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Serve as a knowledgeable expert and specialist, entrusted with the management and cultivation of your assigned client portfolio.

• Evaluate the impact of new features and fixes, aligning them with the organizational needs of customers.

• Assist in tailoring Varicent-specific solutions according to customer requests and requirements.

• Produce and disseminate monthly performance and support metric reports.

• Analyze usage data and metrics to pinpoint necessary remedial actions.

• Aid in the implementation of remedial actions aimed at proactive maintenance.

• Provide support to team members by troubleshooting errors, bugs, and technical challenges, while advising on best practices for optimizations, thereby enhancing the team's skills.

• Take the initiative to identify opportunities for growth.

• Collaborate with our team to foster sustainable project and product development.

• Engage in Success Planning Workshops to drive Customer Success initiatives through effective Customer Success Planning.

• Work alongside internal stakeholders to evaluate the change management process and suggest improvements for future states where applicable.

⛳️ Requirements

• Minimum of 7 years of experience in IT Consulting and Enterprise Software Implementation.

• Bachelor's Degree or higher in a technical discipline or a related business field.

• Previous experience with Query-Based Languages and Relational Databases.

• Technical data capabilities, including extensive experience with SQL, data manipulation, and Microsoft Excel.

• Time management skills: effectively organize work schedules to ensure deadlines are consistently met.

• Strong business communication abilities.

• Experience in gathering and interpreting requirements and aligning them with product capabilities.

• Capacity to empathize with customers and understand their needs throughout the software lifecycle.

• Initiative and the ability to work with minimal oversight.

• Flexibility to adapt to evolving and changing processes.

• Preferred: Hands-on experience with Varicent software products (administering, implementing, and/or supporting).

🏝️ Benefits

• Innovate with Purpose: Create impactful solutions for customers globally.

• Join Excellence: Be part of a diverse, collaborative, and innovative team.

• Shape the Future: Lead in redefining revenue optimization.

• Grow Together: Unlock your potential within a supportive environment.