Technical Account Manager

This is a fully remote position, open to applicants in Florida.

📋 Description

• Take on the role of an expert and specialist, entrusted with the management and nurturing of your assigned client portfolio.

• Evaluate the effects of new features and fixes, aligning them with the organizational needs of customers.

• Assist in configuring Varicent-specific solutions according to customer requests.

• Produce and disseminate monthly performance and support metric reports.

• Analyze usage data and metrics to pinpoint necessary remedial actions.

• Facilitate the implementation of proactive maintenance remedial actions.

• Provide support to team members by troubleshooting errors, bugs, and technical obstacles, while advising on best practices for optimization, thereby enhancing team skills.

• Proactively identify opportunities for growth.

• Collaborate with our team to foster sustainable project and product growth.

• Engage in Success Planning Workshops to advance Customer Success initiatives through Customer Success Planning.

• Work alongside internal stakeholders to review the change management process and suggest potential future states where applicable.

⛳️ Requirements

• A minimum of 7 years of experience in IT Consulting and Enterprise Software Implementation.

• A Bachelor’s Degree or higher in a technical field or a related business discipline.

• Previous experience with Query-Based Languages and Relational Databases.

• Technical data skills, including substantial experience with SQL, data manipulation, and Microsoft Excel.

• Strong time management abilities to organize work schedules and consistently meet deadlines.

• Excellent business communication skills.

• Experience in gathering and interpreting requirements, aligning them with product capabilities.

• Capacity to empathize with customers and comprehend their needs throughout the software lifecycle.

• Initiative and the ability to work with minimal oversight, along with adaptability to changing and evolving processes.

• Preferred: Hands-on experience with Varicent software products (administration, implementation, and/or support).

🏝️ Benefits

• Innovate with Purpose: Create impactful solutions for customers globally.

• Join Excellence: Be part of a diverse, collaborative, and innovative team.

• Shape the Future: Lead efforts in redefining revenue optimization.

• Grow Together: Unlock your potential in a nurturing environment.