Technical Account Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take on the role of an expert and specialist, entrusted with the management and development of your assigned client portfolio.

• Evaluate the impact of new features and fixes, aligning them with customers' organizational needs.

• Assist in configuring Varicent-specific solutions according to customer requirements as needed.

• Produce and share monthly performance and support metric reports.

• Analyze usage data and metrics to pinpoint necessary remedial actions.

• Facilitate the implementation of remedial actions for proactive maintenance.

• Provide support to fellow team members by troubleshooting errors, bugs, and technical challenges, while advising on best practices for optimizations—enhancing the team's skills in the process.

• Proactively identify growth opportunities.

• Collaborate with our team to foster sustainable project and product growth.

• Engage in Success Planning Workshops to promote Customer Success initiatives through effective Customer Success Planning.

• Work alongside internal stakeholders to review the change management process and propose potential future improvements.

⛳️ Requirements

• A minimum of 7 years of experience in IT Consulting and Enterprise Software Implementation.

• A Bachelor’s Degree or higher in a technical discipline or a related business field.

• Previous experience with Query Based Languages and Relational Databases.

• Technical data skills, including robust experience with SQL, data manipulation, and Microsoft Excel.

• Strong time management skills: ability to organize work schedules to consistently meet deadlines.

• Excellent business communication skills.

• Experience in gathering and interpreting requirements, aligning them with product capabilities.

• Capacity to empathize with customers and understand their needs throughout the software lifecycle.

• Initiative and the ability to work with minimal oversight.

• Flexibility to adapt to evolving and changing processes.

• Prior hands-on experience with Varicent software products (Administering, implementing, and/or supporting).

• Experience with SPM Software.

🏝️ Benefits

• Comprehensive benefits package.

• Opportunities for professional development and growth.

• Collaborative work environment.

• Flexible work arrangements.