Technical Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a diverse portfolio of multiple projects simultaneously.

• Act as the main point of contact for project escalations.

• Ensure all teams, both internal and external, are aligned.

• Develop, maintain, and monitor project timelines to ensure timely delivery.

• Collaborate with Sales, Product, and Operations to facilitate a seamless and successful customer journey from project initiation to launch.

• Support our scaling initiatives by refining our implementation management and delivery operations processes while contributing to best practices.

• Play a direct role in creating additional internal and external materials on various topics, including product education and technical specifications/limitations.

• Provide regular feedback to Sales and Product teams to enhance hand-offs, onboarding, training, and customer stabilization processes.

• Maintain Implementation KPIs and other data sources to ensure maximum transparency regarding client health and deliverables.

• Offer post-launch support, which includes recurring check-ins, usage analysis, and assistance in client renewal discussions.

• Expand the company’s outreach by organizing and participating in events such as webinars, conferences, and other opportunities.

• Collaborate with the Manager of Implementation to enhance Standard Operating Procedures, optimize data collection, and amplify the Voice of the Customer to internal stakeholders.

• Conduct on-site client visits for successful onboarding, requiring up to 50% travel.

⛳️ Requirements

• 5+ years of experience as a customer-facing implementation manager, project manager, technical program manager, or management consultant.

• Proven experience managing complex projects for multiple enterprise clients, each exceeding $200,000 ARR.

• Persuasive and results-oriented customer influencer with exceptional interpersonal skills.

• Excellent verbal and written communication skills.

• Ability to effectively partner with C-Suite, VP, and Director-level contacts, as well as day-to-day software users.

• A collaborative team player capable of working effectively with both technical and non-technical team members.

• Proficient in working with diverse teams.

• Ability to learn and drive results with minimal supervision.

• Strong sense of empathy and a commitment to improving the lives of those in the built environment.

• Experience in construction or real estate technology is preferred but not mandatory.

• Must reside in a US time zone (within the continental United States).

🏝️ Benefits

• Four medical plans to choose from, including a fully covered option, along with dental and vision insurance!

• Stipend for learning and growth opportunities.

• Flexible long-term work arrangements (remote and hybrid).

• Complimentary lunch provided in the offices located in NYC and Austin—never go hungry with us!

• Unlimited Paid Time Off (PTO); we genuinely believe in maintaining work-life balance and that hard work should be paired with time for relaxation and rejuvenation.

• In-person retreats held throughout the year.