Technical Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Ensure the success and adoption of Transmit Security’s solutions for our customers.

• Build expertise in customer environments and use cases to serve as their advocate at Transmit Security.

• Comprehend our customers' business and technical requirements, use cases, and priorities, providing them with technical guidance to optimize the use of Transmit Solutions for achieving their desired outcomes.

• Champion the onboarding process for new customers, accelerating time-to-value and ROI by collaborating with Product, Research & Development, and Professional Services teams to deliver outstanding product integrations.

• Identify and resolve technical challenges faced by customers, assisting them in realizing the value of Transmit products.

• Acquire an in-depth technical understanding of Transmit’s products, including their features and functions, to architect solutions that address customers' business and security needs.

• Lead the post-sales team in collaboration with Product and Research & Development counterparts to adapt Transmit products to meet the evolving needs of our customers.

• Manage and shape customer technical responses during incidents, ensuring that internal actions are executed promptly.

• Present the product roadmap and ensure alignment with the customer's business objectives and priorities.

• Participate in Quarterly Business Reviews with the Customer to showcase progress, identify expansion opportunities, address obstacles, and enhance our partnership.

• Serve as a trusted technical adviser to strengthen customer relationships.

• Develop and conduct in-person, remote, and webinar customer enablement sessions on Transmit Product features, use cases, best practices, and knowledge transfer.

• Collaborate with Sales and Field Engineers to uncover new opportunities and provide ongoing feedback regarding the account's health and well-being.

• Be accountable for the solutions provided to customers, ensuring excellent service, satisfaction, and success.

⛳️ Requirements

• Proven technical leadership experience in B2B SaaS Customer Success, Solution Engineering, Technical Account Management, or services/support roles.

• Previous experience in leading and building Technical Account Management, Customer Success, and/or Solution Engineering teams, processes, and procedures is preferred.

• Demonstrated ability to cultivate and maintain executive-level relationships within customer organizations and internally.

• A history of successfully collaborating with all levels of cross-functional internal teams while managing technical projects and resources; light Project Management skills are beneficial.

• Extensive and proven technical knowledge in Risk/Fraud and Identity and Access technologies, including SSO, SAML Federated Identity, OAuth, OIDC, RBAC, REST APIs, Certificates and Management (trust chain), Identity Orchestration, WebAuthn (FIDO2 Passkeys).

• Technical familiarity with AWS, Azure, GCP cloud architectures, as well as OpenShift and Kubernetes frameworks.

• A strong desire to learn about new cutting-edge technologies and platforms, applying this knowledge to assist customers on their journey with Transmit.

• Experience in developing, executing, and driving the adoption of key strategic initiatives across cross-functional teams.

• Ability to adapt to rapidly changing technical, business, and market conditions.

• Willingness to travel as necessary to support customer engagements in EMEA (up to once a month).

🏝️ Benefits

• Competitive salary.

• Comprehensive benefits package that includes health, dental, and vision insurance.

• A dynamic and collaborative work environment with a focus on innovation.

• Flexible work arrangements and options for remote work.