Technical Account Manager

This is a fully remote position, open to applicants in India.

📋 Description

• Take charge of the onboarding experience – Guide clients through the implementation of various products and platforms, ensuring compliance objectives are aligned with business goals.

• Engage with senior stakeholders – Foster trusted relationships with founders, CXOs, and security leaders, offering expert advice on security frameworks and best practices.

• Drive technical adoption – Address integration challenges, provide technical recommendations, and ensure a smooth Sprinto deployment customized for each client.

• Collaborate across teams – Serve as the primary liaison between clients and internal departments (Product, Customer Support, Compliance) to tackle challenges and drive enhancements.

• Monitor customer performance – Keep track of key performance metrics (onboarding speed, satisfaction scores, and issue resolution times) to improve the customer experience.

• Advocate for client needs – Collect feedback, identify trends, and contribute to product improvements that enhance security and compliance experiences.

• Ensure ongoing enhancement – Refine onboarding processes, documentation, and internal workflows to boost efficiency and scalability. Prior experience in onboarding and implementation is essential.

⛳️ Requirements

• 3-5 years of overall experience, including a minimum of 2 years in Technical Account Management, Customer Success, or similar roles within a SaaS or technology-focused environment.

• Strong technical problem-solving abilities, with the capacity to troubleshoot integrations and suggest customized solutions.

• Exceptional communication skills – Capable of simplifying complex security concepts for both technical teams and executive leadership.

• Familiarity with cloud platforms (AWS, Azure, GCP) and tools such as Jira, Confluence, and Slack is advantageous.

• Proficient in AI tools and platforms – Comfortable using AI-native workflows, LLM-based productivity tools, and automation features to streamline onboarding, extract insights, and enhance large-scale customer engagement.

• Relevant certifications (CISSP, CISM, ISO 27001 Lead Implementer) are highly desirable.

🏝️ Benefits

• Health insurance

• Paid time off

• Professional development

• Flexible work arrangements