Technical Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main operational and technical point of contact for customer inquiries

• Assess and resolve basic technical problems

• Record customer interactions and resolutions in Pylon

• Offer workflow assistance and guidance on best practices

• Support ProServe projects and contribute to process improvements

• Represent SewerAI at industry trade shows and events

⛳️ Requirements

• Background in customer advocacy and support

• Proficient operational support abilities

• Technical expertise in utilizing platforms such as PIONEER and AutoCode

• Capability to document customer interactions and their resolutions

• Experience in onboarding and training programs

• Proven ability to collaborate with cross-functional teams

🏝️ Benefits

• Medical, Dental, Vision, Basic Life, 401(k), and additional benefits

• Unlimited Paid Time Off (PTO)

• Access to tools and resources that foster success

• Competitive salary with significant growth potential