Technical Account Manager

📋 Description

• Act as a strategic and technical consultant for our customers, ensuring they derive maximum value from our solutions while aligning their technological requirements with their business objectives.

• Work in tandem with solution architects and onboarding teams to evaluate customer environments and develop a Strategic Technology Roadmap.

• Engage in technical kickoff meetings for new client onboarding, ensuring clear alignment on project scope, expectations, and service plans.

• Continuously oversee customer IT environments to detect and report security vulnerabilities and operational risks.

• Serve as the primary escalation point for service-related issues, advocating for customer needs internally while upholding a trusted advisor role.

• Collaborate closely with Support and Professional Services to manage implementations, resolve technical challenges, and provide outstanding post-sales support.

• Administer and execute the service plan implementation schedule, guaranteeing that all deliverables are completed on time and meet customer expectations.

• Cultivate and sustain executive-level relationships, effectively communicating technical concepts and strategic initiatives to C-level stakeholders.

• Generate and interpret service performance reports to facilitate business reviews and proactive account planning.

• Promote customer satisfaction through prompt communication, issue resolution, and ongoing engagement strategies.

• Maintain comprehensive and accurate records of customer interactions, technical discussions, and action plans within the CRM system.

• Willingness to travel up to 50% as business needs dictate.

⛳️ Requirements

• 4–6 years of experience in technical account management, IT services, solutions engineering, or a comparable client-facing technical role.

• Strong experience and understanding of Cybersecurity technologies and policies.

• Experience in business networking, managed IT services, or enterprise-level support environments.

• Familiarity with CRM systems and technical documentation practices.

• Demonstrated ability to manage multiple priorities, projects, and clients concurrently.

• High degree of professionalism, integrity, and self-motivation.

• Excellent organizational and time management abilities.

• Outstanding verbal and written communication skills, capable of conveying technical topics to non-technical audiences.

• A customer-centric attitude with a commitment to delivering world-class service.

• Capability to foster strategic relationships and establish long-term trust with clients.

• Proactive problem-solving abilities and a mindset geared towards continuous improvement.

• Aptitude for understanding customers’ needs and proposing timely solutions.

• Strong analytical and problem-solving capabilities.

🏝️ Benefits

• Copay medical plan option.

• HSA medical plans with employer contributions to your HSA Account.

• Dental coverage.

• Vision coverage.

• Company-paid life insurance.

• Company-paid short- and long-term disability coverage.

• 401K savings plan with a generous company match.

• Wellness program aimed at improving health and earning a discount on health insurance premiums.

• Tuition Reimbursement Plan that covers up to $5,250.